Refund policy

REFUND & EXCHANGE POLICY

At NaturalWigsByBella, every wig is carefully inspected, quality-checked, packaged, and recorded before it leaves our office. We ensure that every customer receives exactly what was ordered.

Due to the hygienic nature of our products, all sales are final. We do not offer cash refunds.

Order Cancellation

You may request to cancel or change your order only on the same day the order is placed, provided production or processing has not started.

Once your order has been processed, customized, or shipped, it cannot be cancelled, refunded, or exchanged simply because you changed your mind.

Exchange Eligibility

An exchange will only be considered if:

* You received the wrong item.
* You received a defective item.
* The item delivered is different from what you ordered.

All exchange requests must be reported within 24 hours of delivery.

Conditions for Exchange

To qualify for an exchange, the item must be returned exactly as it was received.

The wig must:

* Remain in its original packaging.
* Have all tags, bands, labels, nets, and accessories intact.
* Not be removed from its original packaging except for inspection.
* Not be worn, fitted, tried on, styled, combed, brushed, finger-combed, washed, dyed, cut, customized, curled, straightened, or altered in any way.
* Not have any product applied to it, including water, oils, sprays, gels, or other styling products.

The condition of the returned item must match the condition in which it was delivered.

Proof Required

If you believe you received the wrong item or a defective product, you must contact us within 24 hours of delivery and provide:

* Your order number.
* Clear photos.
* A continuous unboxing video showing the package being opened from its original sealed condition.

Failure to provide sufficient evidence may result in the exchange request being declined.

Exchange Requests Will Be Declined If:

• The wig has been worn or tried on.
  * The wig has been combed, finger-combed, brushed, or styled.
  * The wig has been washed or wet.
  * The wig has been cut, customized, or altered.
  * The packaging, tags, bands, labels, or accessories are missing or damaged.
  * The item returned is not in the exact condition in which it was delivered.
  * The request is made more than 24 hours after delivery.
  * The item delivered matches the order that was placed, but the customer later decides they no longer like the style, texture, colour, length, density, or appearance

Important Notice

Please inspect your order before removing the wig from its packaging.

If you believe you received the wrong item, do not wear it, style it, comb it, wash it, or alter it in any way. Once the product has been handled beyond basic inspection, it will no longer qualify for an exchange.

Shipping Costs

If an exchange is approved because of an error on our part, NaturalWigsByBella will provide instructions for the exchange process.

Where the exchange is approved for any other eligible reason, the customer is responsible for all shipping costs associated with returning and receiving the replacement item.

Final Decision

NaturalWigsByBella reserves the right to inspect every returned item before approving or declining an exchange. Any item that does not meet the conditions outlined in this policy will be returned to the customer.

By placing an order with NaturalWigsByBella, you acknowledge that you have read and agreed to this Refund & Exchange Policy.